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YubiKey Resources

If you are having issues logging in, lost your YubiKey, or need to change your PIN. Here are resources that might help. 

  • I don't have a YubiKey, how do I get one?
    • You can visit the YubiCo store to purchase a YubiKey. We recommend the 5C, but please choose the option that works best for you and your team.
  • I know my PIN, but want to change it.
    • Doing so is possible. Please refer to this YubiCo article that outlines their steps for changing your PIN 
  • I forgot my PIN, now what?
    • If you forget your PIN for your YubiKey, you will have 8 attempts to get it correct. After that, your PIN will need to be reset. To reset your PIN, use the Yubico application. You can find more details on the reset process here.
    • Please Note: If you reset your PIN on your YubiKey you will not be able to approve a recovery, but you will be able to initiate a recovery.