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Common Questions Around Recovery

This support article will answer some commonly asked question seen around recovery.

  1. I am recovering my account on Fireblocks, what information do I need to provide?
    1. After you have recovered your backup files with Station70 and you go to the Fireblocks Recovery Utility, you will need to provide the Recovery Kit file, the Recovery Private Key file, and the Mobile App Recovery Passphrase. Screenshot 2025-03-28 at 11.09.33 AM
      1. Please Note: You do not need to provide the Recovery Private Key Passphrase.
    2. After you upload the files, and input the Mobile App Recovery Passphrase; hit Recover and you are all set.
  2. What are the formats of the files I recover from Station70 when recovering my Fireblocks account?
    1. You will receive a ZIP file of your Recovery Kit, and a PEM file for your Recovery Private Key.